‍Hortimate Customer Terms

We've written our terms in plain English rather than legalese, and grouped them here so you can find what you need. Each service has its own terms, and they all sit alongside the general terms below. If anything is unclear, just ask — hello@hortimate.uk.

The basics — these apply to everything we do

General Terms:‍ ‍The general terms for being a Hortimate club member and using our website.
Privacy Policy: Our privacy policies and how we protect your data.
Cookie Policy: The cookies our website uses

Accessibility Policy: Our policies for ensuring equal access to our services

Our services — specific terms for each thing we offer

Garden Survey: Your free first visit, including soil analysis and a hedgehog kit
Slugist On Demand: A one-off slug and snail baiting and collection
Slugist Standard: Our full seasonal slug and snail subscription
Slugist Lite: Our lighter-touch seasonal subscription
Aquist Holiday Watering: Looking after your garden while you're away
Garden Maintenance: General garden upkeep, charged by the hour
Winter Garden Health Check: Getting your garden ready for the colder months

Schemes and offers

Neighbour Referral: How our referral rewards work