Cookie Policy

This Cookie Policy explains what cookies are, which cookies our website uses, and how you can manage them. It applies to all pages on the Hortimate website.

Hortimate Ltd is the data controller for this website. If you have any questions, contact us at hello@hortimate.uk or on 07800 121485. This policy works alongside our Privacy Policy, which explains more fully how we handle your personal data.

What cookies are

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to give website owners information about how their site is being used.

Cookies can be:

  • Session cookies — deleted when you close your browser

  • Persistent cookies — remain on your device for a set period, or until you delete them

  • First-party cookies — set by our website directly

  • Third-party cookies — set by external services we use within the site

The cookies we use

  • Strictly necessary cookies. These are essential for the website to work and cannot be switched off. They are set in response to things you do, such as logging in to your member account or filling in a form. Without them, the services you have asked for cannot be provided. They include cookies that maintain your session as you browse, protect the site against security threats, and remember the state of forms you are completing. These cookies do not require your consent, as they are strictly necessary for the site to operate.

  • Analytics cookies. These help us count visits and understand how visitors move around the site, so we can improve how it works. The information collected is aggregated and does not identify you individually. Analytics cookies are set only with your consent — you will be asked to accept or decline them when you first visit the site, and you can change your choice at any time.

  • Cookies from services we use. Some parts of our site rely on trusted third-party services, which may set their own cookies when you use them:

    • MemberSpace — manages membership and your member account, including signing in and access to member-only areas. MemberSpace may set cookies necessary to keep you securely signed in.

    • Acuity Scheduling — runs our booking system. When you use a booking page, Acuity may set cookies to manage your booking session

Managing your cookies

When you first visit our site, you will see a cookie banner. You can accept all cookies, decline non-essential cookies, or manage your preferences to choose what you accept. You can change your cookie preferences at any time using the cookie preferences link on our site.

You can also control cookies through your browser settings. Most browsers let you see what cookies have been set and delete them, block third-party cookies, block cookies from specific sites, or block all cookies — though blocking all cookies may affect how parts of the website work.

Changes to this policy

We may update this Cookie Policy from time to time as the services we use change. The latest version is always available on our website.

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