Accessibility Statement

Our commitment

Hortimate Ltd is committed to making our services accessible to everyone in Broadstone, regardless of age, disability, or confidence with technology.

We recognise that many of our customers may be elderly, have disabilities, or find online systems difficult to use. Our services are designed with this in mind.

How we make our services accessible -

No internet required to become a customer

You do not need to use our website or create an online account to use Hortimate services. Simply call us on 07800 121485 and we will handle everything for you, including booking, registration, and account management.

We come to you

All Hortimate services are delivered at your home. You do not need to travel anywhere or attend any appointments away from your property.

Plain English communications

We communicate in plain, straightforward language. If you would like information in a different format, please contact us and we will do our best to help.

Phone support

Our primary customer contact is by phone. We are happy to talk through any questions, bookings, or concerns at any time.

Call us on 07800 121485.

Website accessibility

We aim to make our website as accessible as possible. Our website is built on Squarespace and benefits from their ongoing accessibility improvements.

We aim to ensure our website:

• Is navigable by keyboard

• Works with screen readers

• Uses sufficient colour contrast for readability

• Is usable on mobile devices

Feedback

We want to hear from you if you experience any difficulty accessing our services or website. Please contact us:

Email: hello@hortimate.uk

Phone: 07800 121485

We will respond within 5 working days.

Continuous improvement

We review our accessibility practices regularly and welcome suggestions for improvement.